Shipping policy
Shipping Policy
Last updated: 20.09.2026
1. Processing time Orders are processed within 2 business days of payment confirmation, excluding weekends and public holidays.
2. Shipping methods and costs We ship via [courier name(s)]. Shipping costs are calculated at checkout based on order weight/value and delivery destination. [Add any free-shipping threshold here, e.g. "Orders over £X qualify for free standard shipping."]
3. Delivery times
- Standard UK delivery: 2-5 business days
- Express UK delivery: 1-3 business days
- International delivery (if applicable): 7-14 business days
Delivery times are estimates and not guaranteed; delays may occur due to courier or customs issues outside our control.
4. Packaging All orders are shipped in discreet, plain packaging with no product branding visible on the exterior.
5. Tracking You will receive a tracking number by email once your order has shipped.
6. International orders [If you ship outside the UK: note that the customer is responsible for any customs duties, import taxes, or fees charged by their country, and that they are responsible for checking the legality of importing these products into their destination country. If UK-only, state that clearly instead.]
7. Lost or delayed parcels If your order hasn't arrived within the expected timeframe, contact reliableresearchlabs@gmail.com with your order number and we'll investigate with the courier.